We understand that experiencing a declined payment can be frustrating. If you encounter this issue, we recommend the following steps to help resolve the situation:
- Contact Your Bank: In some cases, banks have fraud protection settings that may block charges from unfamiliar sources, including our validation charge. Get in touch with your bank's customer support and inquire if they have flagged or blocked any charges from Zyla Labs. Inform them that you authorize the payment and request them to allow future transactions.
- Verify Card Details: Double-check the accuracy of the card information you provided during the payment process. Make sure the card number, expiration date, security code, and billing address are all entered correctly. Even a small error can result in a declined payment.
- Alternative Payment Method: If the issue persists, consider using an alternative payment method such as a different debit or credit card. This can help identify if the problem lies with the specific card or with the bank's policies.
- Contact Zyla API Hub Support: If you have followed the above steps and are still experiencing payment difficulties, please reach out to our dedicated support team at hello[@]zylalabs.com. Provide them with the details of the issue, including any error messages received, and they will investigate the matter further on your behalf.
Our team will work diligently to assist you in resolving the payment issue promptly. We understand the importance of smooth transactions and are committed to ensuring a positive experience for all our customers.
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